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October 22-24, 2009 | Le Centre Sheraton Hotel, Montreal, Quebec | |
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English / French 2010
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SpeakersSpeaker biographies will be available here before the Symposium. You can find past speaker information - speakers from 2003 through 2008 - on the history page.
Annmarie Adams is William C. Macdonald Professor and Associate Director
(Post-professional programs) at the School of Architecture, McGill University.
She is the author of Architecture in the Family Way: Doctors, Houses,
and Women, 1870–1900, (1996) and The Architect and the Modern Hospital,
1893–1943 (2008), and co-author of Designing Women: Gender and the
Architectural Profession (2000).
René Amalberti is professor, MD, PhD, risk manager in System Safety. He engaged in 1976 in the Airforce as a flight surgeon, specialized in research, and retired in 2008 with the rank of 3 stars general. During his career, he has occupied several safety managerial positions in civilian Nat. and Intl. Bodies, including Head of human factors and flight safety at the European Civil Aviation Authorities, Chairman of the French national program road safety, Chairman of several int’l committees on industrial and Environmental risk management, and CEO of the French Airforce Medical Research Institute. He has authored over one hundred papers and books on systemic approaches of human error. In March 2008, Dr. Amalberti moved into a half time position as senior adviser, Patient Safety to the Haute Autorité de Santé (HAS), the French agency for accreditation and patient safety), and half time to the Sou Medical-MACSF as risk manager in charge of prevention strategies. St. Clair Armitage St.Clair Armitage joined the MUHC in December 2007 as Project Director in charge of the public-private partnership component of the CAN$2.25bn MUHC Redevelopment Project. The MUHC Redevelopment Project comprises two parts; a conventional build on the Mountain Campus and a PPP project for the 1.9m square feet Glen Campus. An enthusiastic and strategic leader, Mr. Armitage is recognized for delivering major healthcare projects in the public and private sectors, managing risk, leading complex commercial negotiations and building successful, highly motivated teams. Most recently, Mr. Armitage was Project Director of a CAN$670M three-hospital PFI (UK PPP) procurement at the Peterborough and Stamford Hospitals NHS Trust, which achieved financial close in June 2007 and is now under construction. Previously, he was Bid Director for Catalyst Healthcare, a private-sector consortium involved in PFIs, and Managing Director of the Automotive Division of Logica Plc, a multinational. He was also a full career officer in the Royal Navy for twenty-five years, assuming a number of roles including Command at sea and Deputy Director of the Ministry of Defence Crisis Management Centre. Mr. Armitage earned an Honours degree in Systems and Management from
The City University (London, UK) and is a distinguished graduate of the
Royal Naval Staff College (Greenwich, UK).
Jeff Caird is a Professor in the Department of Psychology and an Adjunct Professor in the Faculty of Kinesiology and the Department of Anesthesia at the University of Calgary. In 1994, he received his Ph.D. in human factors from the University of Minnesota, where he is still an Affiliated Faculty Member of the Center for Cognitive Science and Mechanical Engineering. He is the Director of the Cognitive Ergonomics Research Laboratory and the Canadian Foundation for Innovation (CFI) funded, University of Calgary Driving Simulator (UCDS). He has co-edited and co-authored a number of books on human factors. He was awarded a Killam fellowship to study traffic safety and the Faculty of Social Sciences Distinguished Research Award. He is a member of several committees of the National Academy of Sciences. His primary areas of research are in transportation and healthcare human factors.
Nathalie de Marcellis-Warin holds a PhD in Management Science from École Normale Supérieure de Cachan (France), and is professor at École Polytechnique and researcher at CIRANO (Risk group) in Montreal. Her current research work is focused on high-risk industry and healthcare risk management and more specifically on incident/accident analysis, recovery management and safety culture. She is president of RISQ+H, the network for risk management, patient safety and quality in hospitals experience sharing and dissemination. Dr. Marcellis-Warin has written several scientific articles and has actively taken part in numerous conferences. She has also lead several research projects in collaboration with the Ministère de la Santé et des Services Sociaux du Quebec and hospitals in Montreal region. Lorie Donelle RN PhD Lorie Donelle is an Assistant Professor within the Faculty of Health Sciences at the University of Western Ontario (UWO) and is jointly appointed to the School of Nursing, and the Health Sciences programme. Dr. Donelle received her baccalaureate in nursing from McMaster University and completed graduate work at York University and the University of Waterloo, respectively. She focuses her teaching and research interests on health literacy, health promotion, and the use of information technology within healthcare - eHealth. Within a health promotion context, Dr. Donelle's research explores the concept of health literacy and its influence on the health status of healthcare consumers. Paralleling this is her interest in eHealth, which explores the relationship between information technology, (e.g. Internet, electronic health record, personal health record), and consumer health practices. Current research initiatives include: (1) an exploration of interprofessional use of electronic and personal healthcare records, (2) the use of online social network sites for self health promotion, and (3) issues of health literacy among ethnically diverse and vulnerable populations.
Stephen Duckett has spent his professional life working in healthcare. As Alberta Health Services' new President and Chief Executive Officer, Dr. Duckett has more than 35 years of experience in healthcare. Most recently, Dr. Duckett was Chief Executive Officer of the Centre for Healthcare Improvement for Queensland Health in Australia. (Queensland occupies the north east of the Australian continent and is roughly triple the size of Alberta; Queensland health is the public provider with approximately 60,000 staff). Prior to that, he was a professor of Health Policy and Dean of the Faculty of Health Sciences for 10 years at La Trobe University in Melbourne. He also chaired the board of a major public health provider, Alfred Health. Dr. Duckett's work in healthcare also includes two years with the Government of Australia as Secretary (equivalent to Deputy Minister) to the Department of Human Services and Health. In 2006, Dr. Duckett received a Doctor of Business Administration in
Higher Education Management from the University of Bath in the United
Kingdom. That same year, he also received a higher doctorate, the Doctor
of Science from the University of New South Wales in Sydney, Australia,
based on his publications. Dr. Duckett has a PhD in Health Administration
from the University of New South Wales and a Bachelor of Economics (Economics
and Pure Mathematics) from the Australian National University in Canberra,
Australia. Luc Dubé is a medical physicist working at the University of Montreal's Health Center (CHUM) and a researcher at CHUM's Research Center. He has 15 years of professional experience as a medical physicist. His degrees include a B. Sc. Physics, M.Sc and a PhD. in Biophysics from the University of Montreal. At the CHUM Biomedical Engineering Department, Dr. Dubé is a scientific advisor and a consultant for medical specialists. He develops and implements innovative solutions and oversees the integration of highly specialized medical equipment in various clinical theatres. He is also a supervisor for graduate students attending the Polytechnic School of Montreal. As a researcher and inventor, he designed, developed and integrated a novel operating room robotic camera head and a gas injector. For these achievements, he was granted two patents. He also published many articles pertaining to his operating room robotic camera head. In 2005, he received the CHUM's Foundation best design award for his architectural concept and integration of the hospital's latest intensive care unit.
Bruce Dunphy is the Monash IVF Medical Director Queensland, a Conjoint Professor of Education, and an Adjunct Professor of Medical Education. He has worked in Australia, Canada and the United Kingdom as a gynaecologist and subspecialist reproductive endocrinologist. Professor Dunphy has held various administrative positions in healthcare, education and the private sector including being a Chief of Service, a Program Director, a CEO and an Officer of the Senate of a major North American University. He has a long-standing interest in the quality and safety of patient care, and has published in a diverse range of clinical areas including laboratory medicine (cited by the World Health Organization), outcomes in everyday clinical practice, factors influencing outcomes after emergency surgery, guidelines for training in operative endoscopy that were used as a template for guidelines in the USA and Australia, and frameworks for both surgical education and medical expertise. Professor Dunphy is a member of the editorial board of the Australian Journal of Educational and Developmental Psychology, and his research includes the psychometric evaluation of the physician factor in clinical decision-making, having identified elements of physician reasoning and affect that are associated with the quality of patient outcomes.
Tye Farrow is a world leader in creating architecture that lifts the human spirit while advancing business goals. Drawing on themes from nature, he has designed award-winning projects across Canada and around the world. Recently, the Stockholm-based World Congress on Design and Health identified him as a global leader who is making “a significant contribution to health and humanity through the medium of architecture and design.” His groundbreaking approach to promoting wellness at the Credit Valley Hospital and Thunder Bay Regional Health Sciences Centre in Ontario is viewed internationally as setting a new standard for health care design. Building on his clients’ highest aspirations, he engages them in an eye-opening process to discover new possibilities. His approach gives clients the courage to join his pursuit of design that shows true commitment to health and well being. The Commission for Architecture and the Built Environment (CABE) in the United Kingdom selected Mr. Farrow’s design for Credit Valley Hospital as 2007’s Best International Design. This award recognizes “new thinking (that) influences the UK’s future experience of delivering healthcare in the 21st century.” Mr. Farrow holds a Bachelor of Architecture degree from the University of Toronto, and a Master of Architecture in Urban Design from Harvard University. Rhona Flin BSc PhD FBPsS FRSE Rhona Flin is Professor of Applied Psychology and Director of the Industrial Psychology Research Centre at the University of Aberdeen. She leads a team of psychologists conducting research on human performance in high risk industries and healthcare. Her group’s projects include studies of leadership, culture, team skills and decision making in acute medicine, aviation and energy industries. Professor Flin is currently studying surgeons’, anaesthetists’ and nurses’ non-technical skills and safety climate in hospitals and is leading the Scottish Patient Safety Research Network, established in 2007 (www.spsrn.ac.uk). Her latest books are Safety at the Sharp End: A Guide to Non-Technical Skills (with O’Connor & Crichton, Ashgate, 2008) and Safer Surgery: Analysing Behaviour in the Operating Theatre (with Mitchell, Ashgate, 2009).
Graeme Gidney is a chartered building services engineer with over fifteen years experience in the design of engineering services for many building types. Over this period he has worked for a number of leading consulting engineering practices including Ove Arup and partners where his interest in the design of hospital buildings was established. He currently leads a team of building services engineers in Buro Happold’s Edinburgh office and is part of the company’s healthcare sector group. He has a particular interest in the holistic and sustainable design of buildings realised through integrated, interdisciplinary design teams. Following the completion of a Masters programme in interdisciplinary design for the built environment at Cambridge University he became interested in the value of a more holistic and integrated approach to the design of hospital buildings, and whether this could improve patient outcomes and reduce the incidence of hospital acquired infection. Philip Hébert Philip Hébert earned his Ph.D. in Philosophy at York University and medical degree at the University of Toronto. A full-time member of staff at Sunnybrook Health Sciences Centre since 1988, he was appointed an Associate Professor in the Department of Family and Community Medicine in 1995. He serves as a clinical ethics consultant and is a member of the advisory board for the Joint Centre for Bioethics. The second edition of his book, Doing Right: A Practical Guide to Ethics for Physicians and Medical Trainees, has recently been published by Oxford University Press (Toronto 2009). Dr. Hébert directed the undergraduate ethics programme at the
University of Toronto for 10 years. He was a founding board member for
both the Institute for Safe Medication Practices and the Canadian Patient
Safety Initiative. In 2008 Dr Hébert was awarded the CMA’s
William Marsden medal in recognition of his contribution to the development
of ethics education in Canada.
Robert Hogan is president of Hogan Assessment Systems, and is an international authority on personality assessment, leadership, and organizational effectiveness. He was McFarlin Professor and Chair of the Department of Psychology at the University of Tulsa for 14 years. Prior to that, he was Professor of Psychology and Social Relations at The Johns Hopkins University. Dr. Hogan has received a number of research and teaching awards, and is the editor of the Handbook of Personality Psychology and author of the Hogan Personality Inventory. He received his Ph.D. from the University of California, Berkeley, specializing in personality assessment. Dr. Hogan is the author of more than 300 journal articles, chapters and books. He is widely credited with demonstrating how careful attention to personality factors can influence organizational effectiveness in a variety of areas — ranging from organizational climate and leadership to selection and effective team performance. He is a fellow of the American Psychological Association and the Society for Industrial/Organizational Psychology.
Clifford Hughes is the Chief Executive Officer of the Clinical Excellence Commission in New South Wales. Before he took up this position in January 2005, he had been a Cardiothoracic Surgeon at Royal Prince Alfred Hospital for 25 years. He was Head of the Unit for the last nine years and responsible for the establishment of a similar unit at Liverpool Hospital in 1997. He was also on the surgical staff of the Repatriation General Hospital Concord, the Mater, Strathfield Private Hospital and Sydney South West Private Hospital. Professor Hughes has been widely involved in committees throughout Australia. He was the Chairman of the federal government’s Therapeutic Devices Evaluation Committee for thirteen years, Founding Chairman of the Special Committee Investigating Deaths Associated with Surgery (NSW) and a Member of the Australian Council on Safety and Quality in Healthcare. He was Secretary, and then Chairman, of the Division of Cardiothoracic Surgery for the Royal Australasian College of Surgeons and has been a Councillor, a Senior Examiner and Chairman of the Ethics Committee. Professor Hughes has led many medical teams to China and operated in India, Bangladesh, Singapore, Malaysia and New Zealand. In 1995, he was given an Alumni Award by the University of NSW for “outstanding social and professional contributions”. In 1998, he was made an Officer in the Order of Australia “for services to medicine, in particular as a cardiac surgeon, to international relations, and to the community”. Professor Hughes is a Justice of the Peace, a Lieutenant Colonel in the Army Reserve and a Life Member of the Australian Red Cross (NSW) and the Royal Blind Society. He is also currently Chairman of the Committee of Management of HopeStreet Urban Compassion, an inner-city ministry of the Baptist Churches of NSW and ACT. In 1997, he was President of the Baptist Churches of NSW and ACT and he is still actively involved in his local church at Crows Nest. Kevin Lachapelle MD FRCSC FACS
Vincent Lam is an emergency physician and a writer. He comes from the expatriate Chinese community of Vietnam. Dr. Lam’s medical work his included air evacuation work, and expedition medicine on Arctic and Antarctic ships. Bloodletting and Miraculous Cures, Dr. Lam’s first work of fiction, won Canada’s most prestigious literary award, the Scotiabank Giller Prize in 2006. This is the first debut work ever to win the prize, and Dr. Lam is the youngest writer to be awarded this prize. Bloodletting and Miraculous Cures is currently being adapted into a television mini-series, which will air on The Movie Network and Movie Central beginning in January 2010. Dr. Lam is the co-author of The Flu Pandemic And You, a work of non-fiction which received a Special Recognition Award from the American Medical Writers Association in 2007. His forthcoming novel, Cholon, Near Forgotten, tells the tale of a Chinese gambler in 1960’s Saigon. Dr. Lam is a Lecturer at the University of Toronto, and lives with his wife and family in Toronto. Steven Lewis Steven Lewis is a health policy and research consultant based in Saskatoon as well as Adjunct Professor of Health Policy at the University of Calgary. He has also held the position of Visiting Scholar at Simon Fraser University in Vancouver (January to April 2007). Prior to resuming a full-time consulting practice he headed a health research granting agency and spent seven years as CEO of the Health Services Utilization and Research Commis¬sion in Saskatchewan. He has served on various boards and committees, including the Governing Council of the Canadian Institutes of Health Research, the Saskatchewan Health Quality Council, the Health Council of Canada, and the editorial boards of several journals, including the newly launched Open Medicine. Mr. Lewis’ published work covers topics such as reforming and strengthening medicare, improving healthcare quality, primary healthcare, regionalization, and the management of wait times.
Lorelei Lingard received her PhD in Rhetoric from Simon Fraser University in 1998. Her research program investigates the nature of communication on interprofessional healthcare teams in a variety of clinical settings, including the operating room, the intensive care unit, the internal medicine ward, the adult rehabilitation unit, and the family health centre. Dr. Lingard is particularly interested in how communication patterns influence patient safety, and how learning to talk in sanctioned ways shapes the professional identity of novices. Her research program is funded by CIHR, SSHRC, Health Canada, MOHLTC, the RCPSC and other agencies. She has been the recipient of numerous awards for her research, including a Canadian Institutes of Health Research New Investigator award (2003-2008). Catherine Oliver N MSc(A) Catherine Oliver has been the co-chair of the McGill University Health Centre (MUHC) Patient Education Network Committee since 2007. She co-authored the MUHC Patient Education Standards for Writing Effective Patient Learning Materials which have a strong health literacy base, and she works collaboratively with the MUHC Health Education Informatics Portfolio (EHIP) in an effort to develop an on-line Health Education Collection using the MUHC Standards as its foundation. Ms. Oliver is currently participating in the expert consultation group of the Registered Nurses Association of Ontario (RNAO) to write the RNAO Patient Education Best Practice Guideline to be published in fall 2011. She is a former Nurse Manager of the Palliative Care Service of the MUHC, and worked for 20 years as an educator, clinical nurse specialist and nurse manager in palliative care and oncology at the Royal Victoria Hospital and Montreal General Hospital. Deb Prowse MSW LLB Deborah Prowse has a professional background in Social Work and in Law.
She is a Ms. Prowse is a single mother of a 14 year old son and is very active
in his school and extracurricular activities. Deborah is a very committed
and a founding member of the Calgary Health Region’s Patient/Family
Safety Council. Her mother’s tragic death in 2004 was a triggering
event for the Calgary Health Region, and health care professionals to
think, plan and practice differently when it comes to the safety of patient
care. Ms. Prowse had a significant role in speaking about her families’
experiences in a series of patient safety sessions targeted to leaders
in the Region as the new patient safety policies and procedures were being
launched. She is often asked to give similar addresses in other regions
and health systems where there is a desire to listen, learn and make improvements
to safety from the patient/family perspective. Andrea Robertson BN MSA Andrea Robertson is the Vice President of the Foothills Medical Centre and the interim Vice President of Alberta Children’s Hospital for Alberta Health Services in Calgary. Her senior executive role includes strategic responsibility for Surgical Services, Diagnostic Imaging, Clinical Neurosciences, Cardiac Sciences, Trauma Program, Bone and Joint health, the Southern Alberta Organ and Tissue Donation Program, Women’s Health and Child Health and accountability for day-to-day operations and site leadership for the two hospitals. Ms. Robertson has worked in health care for over twenty years. Her background spans from bedside nursing, research and progressive senior management positions in areas of critical care, coronary care, clinical neurosciences and medicine. Most recently, Andrea held the position of Vice President of the South Health Campus for the Calgary Health Region. This strategic role focused on creating the vision for future health care services. Ms. Robertson is from Montreal and began her education in health care in Ontario, becoming a Registered Nurse. After relocating to Calgary, she completed her Undergraduate Degree in Nursing followed by a Graduate Degree in Health Services Administration. Andrea also became a Wharton Fellow, after attending a Business Fellowship Program for Nurse Executives at Wharton University in 2007.
Bert Ruitenberg has been an air traffic controller at Amsterdam Airport (Schiphol), The Netherlands, since 1981. He currently works as a team leader in the Tower and Approach units and is also the Safety Officer for those units. Mr. Ruitenberg worked as a consultant to the ICAO Flight Safety and Human Factors Programme, under the supervision of Capt. Dan Maurino. He was involved in the production of ICAO Doc. 9758 (Human Factors Guidelines for Air Traffic Management Systems), ICAO Circular 314 (Threat and Error Management in Air Traffic Control) and ICAO Doc. 9910 (Normal Operations Safety Survey). As of 1996, Mr. Ruitenberg has been the Human Factors Specialist for the International Federation of Air Traffic Controllers' Associations (IFATCA). He also is the secretary of the ATS Working Group in the International Society of Air Safety Investigators (ISASI), of which he became a member in 1999. Together with Dr. Anne Isaac (currently employed by NATS) he authored a book on Human Factors in Air Traffic Control, titled "Air Traffic Control - Human Performance Factors". The book was published by Ashgate (UK) in May 1999. Blair Sadler JD Blair L Sadler is a Senior Fellow at the Institute for Healthcare Improvement, and a member of the faculty at the UCSD Schools of Medicine and Management. He served as President and CEO of Rady Children’s Hospital in San Diego from July 1980 until July 2006. Under his leadership, Rady Children’s was the first pediatric hospital in the United States to win the Ernest A. Codman Award for its work in developing clinical pathways. Previously, he served as a Law Clerk for the Superior Court of Pennsylvania, medical-legal specialist for the National Institutes of Health, on the faculty at Yale University, as a senior officer at the Robert Wood Johnson Foundation, and as a senior executive at the Scripps Clinic and Research Foundation. He is a member of the Board of the Hastings Center. He is a graduate of Amherst College and of the University of Pennsylvania Law School. Has served on the Board of the Center for Health Design, and has been heavily involved in developing the business case for building better hospitals through evidence-based design, a topic that he has written extensively on, and has consulted with several health systems worldwide. He was a founder of the Center’s Pebble program – a collaborative effort to identify, support and disseminate the work of pioneering organizations throughout the world in evidence-based design. He is a frequent speaker at major meetings including the Annual Forum of the Institute for Healthcare Improvement. He is a founder of the Blair L. Sadler International Healing Arts Awards
Competition in partnership with the Society of the Arts in Health Care,
and co-author of a new book: “Transforming the Healthcare Experience
through the Arts” with Annette Ridenour.
Eduardo Salas is University Trustee Chair and Pegasus Professor of Psychology at the University of Central Florida (UCF). He also holds an appointment as Program Director for Human Systems Integration Research Department at UCF’s Institute for Simulation & Training. Previously, he was a Senior Research Psychologist and Head of the Training Technology Development Branch of NAVAIR-Orlando for 15 years. During this period, Dr. Salas served as a principal investigator for numerous R&D programs focusing on teamwork, team training, simulation-based training, decision-making under stress, learning methodologies and performance assessment. Dr. Salas has co-authored over 320 journal articles and book chapters and has co edited 20 books. He is on/has been on the editorial boards of Journal of Applied Psychology, Personnel Psychology, Military Psychology, Interamerican Journal of Psychology, Applied Psychology: An International Journal, International Journal of Aviation Psychology, Group Dynamics, The Leadership Quarterly, Journal of Occupational and Organizational Psychology, Human Resources Development Review and Journal of Organizational Behavior and is past Editor of Human Factors journal and current Associated Editor for the Journal of Applied Psychology. In addition, he has edited three Special Issues (one focus on training, one on patient safety and one on decision making in complex environments) for the Human Factors journal. He has edited other Special Issues on team training and performance and training evaluation (Military Psychology), shared cognition (Journal of Organizational Behavior), and simulation and training (International Journal of Aviation Psychology). Dr. Salas has held numerous positions in the Human Factors and Ergonomics Society during the past 15 years. He is the past chair of the Cognitive Engineering and Decision Making Technical Group and of the Training Technical Group, and served on the Executive Council. He is the past Series Editor for the Professional Practice Book Series, current Series Editor for the Organizational Frontiers Series and President-Elect for the Society for Industrial and Organizational Psychology. His expertise includes helping organizations on how to foster teamwork, design and implement team training strategies, facilitate training effectiveness, manage decision making under stress, develop performance measurement tools, and design learning and simulation-based environments. He is currently working on designing tools, instructional strategies and techniques to minimize human errors in aviation, law enforcement and medical environments. He has consulted to a variety of manufacturing, pharmaceutical laboratories, industrial and governmental organizations. Dr. Salas is a Fellow of the American Psychological Association (SIOP and Division’s 19, 21 & 49), the Human Factors and Ergonomics Society and the Association for Psychological Science. He received his Ph.D. degree (1984) in industrial and organizational psychology from Old Dominion University.
John Senders is Professor Emeritus of Industrial Engineering at the University of Toronto, Adjunct Professor of Law at York University (Toronto), James Marsh Professor-at-Large, University of Vermont, Burlington. Other appointments have been: Lecturer and Senior Research Associate in Psychology, 1965-1972, at Brandeis University; Senior Lecturer in Mechanical Engineering, 1966-1967, at M.I.T.; Research Prof. of Engineering and Psychology, 1981-1988, at University of Maine; Professor of Safety Science, 2003-2004, at the Medical School of the University of Miami. He is a Fellow of the American Association for the Advancement of Science, the Human Factors and Ergonomics Society, and the American Psychological Association. He is a Charter Fellow the Association for Psychological Science, Charter Member of the Psychonomic Society and a Senior Member of Institute of Electrical and Electronic Engineers. He was also Fellow of the American Rocket Society and Associate Fellow of the American Institute of Aeronautics and Astronautics. He has worked on a great diversity of problems: the mathematics of visual attention; the attentional demand of automobile driving; the causal mechanisms of human error (especially medication and surgical error); perceptual-motor skills. He organized the world's first electronic journal in 1975. He co-founded the Institute for Safe Medication Practices-Canada in 1999, and continues as a Member of the Board of Directors. Linda Shohet PhD Linda Shohet has an Honours B.A. and an M.A. from McGill and a Ph.D. from Université de Montréal, in English Literature and taught for more than 30 years. However, for the past 25 years, her main work has been in literacy. She is founder and executive director of The Centre for Literacy of Quebec, a not-for-profit centre of expertise, currently celebrating its 20th year. This Centre has carried out action-research projects at the McGill University Health Centre (MUHC), and contributed to developing the MUHC standards for patient education. Dr. Shohet has recently edited an innovative easy-to-use Navigation Kit for breast cancer patients at the MUHC, which is now being evaluated. Dr. Shohet has given seminars on literacy and health across Canada and internationally. In January 2006, she presented to the Institute of Medicine, National Academy of Sciences. She served on a Canadian Expert Panel on Health Literacy (Canadian Public Health Association) that published Vision for a Health Literate Canada in March 2008, and organized an Institute on health Literacy Curriculum in October 2008 in Calgary. She has also consulted nationally and internationally on literacy issues. In 2001, she was one of 15 international respondents to advise the British government prior to the launch of the UK National Strategy on Adult Literacy and Numeracy. In 2003, she was part of a 15-member Quebec Study Mission on Adult Education in 5 European countries. She recently provided Canadian feedback to UNESCO on a draft progress report on its Decade of Literacy. Dr. Shohet has chaired national and international conferences, served
on local, national and international boards, and presented and published
widely on literature, on adult literacy policy and practice, and on health
literacy. She edited an influential literacy bulletin from 1985 -2006.
In 2005, she was named one of the top literacy researchers in Canada by
the Canadian Education Association.
Pascal Singy teaches Linguistics in the Literature Department at the University of Lausanne and Medical Humanities in the Faculty of biology and medicine also at the University of Lausanne. His research areas are varied and involve, for example, regional French, spoken French in Africa, the incidence of gender on language practices, and more recently, the so-called Youth language. He also investigates various aspects of doctor-patient communication: the medico-preventive discourse, the problem of translated consultations and diagnostic-telling in oncology.
Micheline Ste-Marie is a physician executive leader, Associate Director, Professional Services at the Montreal Children's Hospital, part of the McGill University Health Centre (MUHC) and Associate Professor, Department of Pediatrics, Faculty of Medicine, McGill University. Dr. Ste-Marie previously held the positions of Division head, Pediatric Gastroenterology at Dalhousie University and IWK Hospital for Children, Halifax and Associate Dean, Faculty of Medicine, Dalhousie University. She often leads collaborative work on provincial and national patient safety initiatives. Dr. Ste-Marie chairs the Groupe Vigilance pour la sécurité des soins, a permanent consultative body to the Quebec Minister of Health and Social Sciences, composed of experts in all fields of healthcare and safety. Dr. Ste-Marie has leadership roles in an inter-professional workgroup mandated to implement improvements in clinical practice, and is also involved in work dealing with new inter-professional education models. She is clinical advisor for the pediatric mission in the redevelopment project of the McGill University Health Centre, Glen campus, and is a Fellow of the EXTRA Program.
Kathleen M. Sutcliffe is Associate Dean for the Faculty Development and Research and the Gilbert and Ruth Professor of Management and Organizations at the University of Michigan Ross School of Business. She received a Bachelor of Arts degree from the University of Michigan, a Bachelor of Science degree from the University of Alaska, a Master of Science degree from the University of Washington, and a Ph.D. in management from the University of Texas at Austin. Her research program has been devoted to investigating how organizations and their members cope with ambiguity and uncertainty, team and organizational learning, and how organizations can be designed to be more reliable and resilient. She is currently investigating high reliability and resilience practices in wildland firefighting, healthcare, and other high-hazard industries. Dr. Sutcliffe’s research has appeared in numerous scholarly journals such as the Academic Medicine, Academy of Management Journal, Academy of Management Review, Harvard Business Review, Medical Care, Organization Science and Strategic Management Journal. Two books include: Medical Error: What Do We Know? What Do We Do? (co-authored with Marilynn Rosenthal, Jossey-Bass, 2002); Managing the Unexpected: Resilient Performance in an Age of Uncertainty (co-authored with Karl E. Weick, Jossey-Bass, 2007). Eva Thomas BSc MD PhD (Sweden) FRCPC Dr. Eva Thomas completed her medical education and doctorate in Sweden, before moving to Canada in 1984. She has been employed at the B.C. Children’s Hospital ever since. Dr. Thomas created a clinical virus laboratory at the hospital, where she also worked as a medical microbiologist. She is currently involved in providing infection control standards during renovation projects and new construction. She is also involved in providing necessary information for laboratory renovation and new construction.
Laurie Thompson is the Executive Director at the Manitoba Institute for Patient Safety, a position she has held since the Institute was established in 2004. The Institute is a not for profit agency that works collaboratively and through partnerships to promote patient safety in Manitoba. The work of the Institute is varied, including stimulating initiatives, identifying and monitoring emerging issues, promoting best practices, and raising awareness of patient safety and quality healthcare issues. Her background includes nursing education as well as several government health management positions in areas of policy and program development. This includes women’s and child health, the Protection for Persons in Care office, and accountability/monitoring and evaluation. Shortly following the release of the committee recommendations based on the report of the Manitoba Pediatric Cardiac Surgery Inquest, Ms. Thompson chaired a provincial committee that developed the provincial policies in response to the report, including the precursor to mandatory reporting of critical incidents in Manitoba. She is a registered nurse with a Masters of Nursing degree from the University of Manitoba, and is proud to work in a small but very energetic office of patient safety champions!
Régis Vaillancourt is currently the Director of Pharmacy at the
Children’s Hospital of Eastern Ontario.
Rudi van den Broek joined the Vancouver Island Health Authority in June 2007 to fulfill the responsibilities of Chief Project Officer & General Manager Special Projects. Prior to this appointment Mr. van den Broek was the Health Practice Leader and Assistant Vice President of Partnerships BC – a post he held for over four years. During his time at PBC, he also made significant contributions to the development of innovative procurement and contractual structures in the post secondary, health and real estate sectors. He offers extensive strategic planning experience in the delivery of major health care facilities. Over his career, Mr. van den Broek has held senior roles in ministries, crown corporations and Treasury Board Staff. Working in the areas of Green Buildings, energy retrofits, capital delivery and strategic planning over the past 15 years have provided him with an in-depth knowledge of project management skills and constructive working relationships with leaders throughout the health sector. In addition to his professional achievements, Mr. van den Broek brings a strong community focus as a former member of the Board of Directors of the Victoria Cool-Aid Society, and the 2007 Family Chair of the Juvenile Diabetes Research Foundation's Walk for the Cure. He holds a Bachelor of Science in Archaeology and Biology and a Masters in Public Administration from the University of Victoria. He has also completed the Royal Roads University’s Health Care Leadership Program.
Jacqueline Vischer is an Environmental Psychologist who has specialized in the study of the impact of work environments on building users. She is Professor in the Faculty of Environmental Design at the Université de Montréal, where she founded the Groupe de recherche sur les environments de travail (New Work Environments Research Group). She has also worked extensively as a consultant to large organizations in North America and Europe. Dr. Vischer is author or coauthor of six published books and a seventh in press. She has also published numerous articles on the environmental psychology of workspace, building evaluation, users’ needs in buildings, indoor air quality, user-manager communication, facilities management, and architectural programming. She has a Bachelor’s and a Master’s degree in Psychology, and a PhD in Architecture from the University of California, Berkeley.
John Wilson is Professor of Human Factors at the University of Nottingham; currently he is also employed as Human Factors Strategic Advisor at Network Rail and until recently was Head of the School of Risk and Safety Science at University of New South Wales, Australia. He is a Chartered Psychologist and a Chartered Engineer as well as a Fellow of the Ergonomics Society. Dr. Wilson has been awarded the Ergonomics Society Sir Frederic Bartlett Medal in 1995, for services to international ergonomics teaching and research, was a joint recipient of the Society’s President’s Medal in 2007, was the Ergonomics Society Lecturer in 2008 and in 2008 was awarded the Human Factors and Ergonomics Society Distinguished Overseas Colleague Award. He has been Editor-in-Chief of Applied Ergonomics since 1991. Michael Wolf PhD Michael S. Wolf is an Associate Professor of Medicine, Associate Division Chief of Research, and Director of the Center for Communication in Healthcare at the Feinberg School of Medicine at Northwestern University. Dr. Wolf is a behavioral scientist and health services researcher with primary interests in adult literacy and learning, cognitive factors, and the management of chronic disease. He was one of the first recipients of the Pfizer Health Literacy Initiative Scholar Award and has received numerous national awards for his work in the field of health literacy and medication safety. Dr. Wolf has written 84 peer-reviewed publications, many of which address the problem of limited health literacy. He currently serves on advisory committees for the U.S. Food and Drug Administration, U.S. Pharmacopeia, the American Dental Association, and the Agency for Healthcare Research and Quality. He has repeatedly provided consultation to the Institute of Medicine, American College of Physicians Foundation, American Medical Association, American Pharmacists Association, and Centers for Disease Control on health literacy matters. He is the principal investigator on grants from the National Institute on Aging, National Cancer Institute, Agency for Healthcare Research and Quality, Target Corporation, Foundation for Informed Decision Making, and the Missouri Foundation for Health. Dr. Wolf also led an Institute of Medicine white paper on health literacy and medication safety, and he is the principal investigator of a trial to test enhanced drug labeling and the use of visual aids to improve patient processing and understanding of medication instructions.
David D. Woods is Professor of Integrated Systems Engineering at the Ohio State University. A pioneer in Cognitive Systems Engineering for human-computer decision making in emergencies, he is Past President and a Fellow of the Human Factors and Ergonomic Society, and a Fellow of the Association for Psychological Science and the American Psychological Association. He is co-recipient of the Ely Award for best paper in the journal Human Factors (1994) and the Laurels Award from Aviation Week and Space Technology (1995) for research on the human factors of highly automated cockpits, the Jack Kraft Innovators Award from the Human Factors and Ergonomics Society (2002), an IBM Faculty Award (2005), and a Google Faculty Award (2008). Dr. Woods has served on National Academy of Science and other advisory committees including Aerospace Research Needs (2003), Engineering the Delivery of Health Care (2005), and Dependable Software (2006). He has testified to U.S. Congress on Safety at NASA and on Election Reform. He has worked extensively at the intersection of engineering and health care as a board member of the National Patient Safety Foundation (1996-2002) and as Associate Director of the Midwest Center for Inquiry on Patient Safety of the Veterans Health Administration. He is coauthor of Behind Human Error (1994; second edition, in press), A Tale of Two Stories: Contrasting Views of Patient Safety (1998), Joint Cognitive Systems: Foundations of Cognitive Systems Engineering (2005), and Joint Cognitive Systems: Patterns in Cognitive Systems Engineering (2006). He has investigated accidents in nuclear power, aviation, space, and anesthesiology, and was an advisor to the Columbia Accident Investigation Board. A new direction in his research on safety is how to engineer resilience into systems that manage high risk processes; he is co-editor of books -- Resilience Engineering (2006); Resilience Engineering in Practice (in press) and 20 publications on this topic.
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