Thursday, October 22, 2009

KEYNOTE PRESENTATION
Why patients and providers don't understand each other - and what we can all do to help
Deborah Prowse, Calgary and Philip Hébert, Toronto
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"WHY DON'T I UNDERSTAND YOU?"

Literacy: More than words can say
Linda Shohet, Montréal, Québec
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Calculating care: A consideration of health numeracy
Lorie Donelle, Waterloo, Ontario
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A picture is worth a thousand words
Régis Vaillancourt
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TRANSLATING IDEAS

The impact of mental models on communication and comprehension
Rhona Flin, Old Aberdeen, Scotland
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Communications and culture
Pascal Singy, Lausanne, Switzerland
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FINDING SOLUTIONS

Add patients and stir: "It's Safe to Ask" and other Canadian examples
Laurie Thompson, Winnipeg, Manitoba
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Putting health literacy on the agenda: The experience of the McGill University Health Centre
Catherine Oliver, Montreal
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IMPLEMENTING AND SHARING SOLUTIONS

In this session, participants will be invited to discuss their own challenges and solutions in implementing health literacy practices. Participants will also be given the opportunity to define required resources to improving health literacy in their organizations.

KEYNOTE

Literacy and its impact on health: A summing up
Mike Wolf, Chicago, Illinois
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Final remarks
Steven Lewis, Saskatoon, Saskatchewan and Régis Vaillancourt, Ottawa, Ontario